Refund Policy

Last updated: October 28, 2026

We want you to love your Emberknit gloves. If something isn't right, here's how we'll make it right.

Damaged, defective or wrong item

If your gloves arrive damaged, don't heat, or you received the wrong color or item, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund — your choice. You won't need to send the item back.

Changed your mind

You can return unused gloves in their original condition and packaging within 30 days of delivery.

• Email us first to start a return — we'll send you the return address. Items sent back without contacting us can't be accepted.
• Return shipping is paid by the customer and isn't refundable.
• Once we receive and check the return, we'll refund the price you paid for the item.

For hygiene reasons, gloves that have been worn, washed or damaged after delivery can't be returned unless they're defective.

Lost or late packages

If your order hasn't arrived within 30 days of the shipping confirmation email, contact us and we'll either reship your order or refund it in full.

Wrong address

Please double-check your shipping address at checkout. We can't refund or reship orders sent to an incorrect address entered by the customer.

Cancellations

To cancel, email us as soon as possible. We can cancel for a full refund if the order hasn't shipped yet.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Contact us

Email ruegersheehan7@gmail.com with your order number and we'll get back to you within 1–2 business days.